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Home – About hotel

About hotel - Novelle Boutique Hotel, Jakarta

Novelle Boutique Hotel is a contemporary 3-star boutique hotel located in the heart of South Jakarta. Offering a blend of modern comfort and strategic urban access, the hotel serves business travelers, families, and city weekenders seeking staycations near Jakarta’s commercial and dining hubs.

Terms of stay

Welcome to Novelle Boutique Hotel. To ensure a safe, comfortable, and pleasant experience for all our guests, please review our property policies below:
1. Check-in & Check-out Policies

  • Check-in Time: From 14:00 WIB onward.
  • Check-out Time: Until 12:00 WIB (Midday).
  • Age Requirement: Guests must be at least 18 years old with valid government-issued photo identification (KTP / Passport) to check in.
  • Early Check-in & Late Check-out: Subject to room availability and may incur additional charges. Late check-out past 18:00 WIB will be billed at the full daily rate.

2. Security Deposit & Payment

  • Full payment or a valid booking guarantee is required upon check-in.
  • A refundable incidental security deposit (cash or credit card pre-authorization) may be requested at check-in and refunded upon inspection at check-out.

3. Occupancy & Child Policy

  • Standard Occupancy: Maximum 2 adult guests per room.
  • Children Policy: Children aged 0–10 years stay free of charge when using existing bedding. Guests aged 11 years and above are considered adults and require an extra bed.
  • Extra Bed: Available upon request and subject to room space and extra bed fees.

4. Property Rules & Guest Conduct

  • Smoking Policy: Novelle Boutique Hotel is a non-smoking property. Smoking inside non-smoking guest rooms is strictly prohibited and subject to a deep cleaning fee.
  • Pet Policy: Pets are not allowed on the property premises.
  • Visitors & Quiet Hours: Unregistered visitors are not permitted in guest rooms after 22:00 WIB. Please maintain respectful noise levels to ensure comfort for neighboring guests.
  • Illegal Substances & Safety: Firearms, weapons, hazardous substances, and illegal drugs are strictly prohibited under Indonesian law. The hotel reserves the right to terminate a guest's stay without a refund for violations.

5. Guest Liability

  • Guests are held responsible for any lost room keys, intentional damage to hotel property, or missing fixtures during their stay. Charges will be added directly to the room folio.
  • In-room safety deposit boxes are provided. The hotel is not liable for loss of personal valuables left unattended in public areas or un-locked rooms.

Check-in 14:00
Check-out 12:00
Booking cancellation

Welcome to Novelle Boutique Hotel. To ensure a safe, comfortable, and pleasant experience for all our guests, please review our property policies below:
1. Check-in & Check-out Policies

  • Check-in Time: From 14:00 WIB onward.
  • Check-out Time: Until 12:00 WIB (Midday).
  • Age Requirement: Guests must be at least 18 years old with valid government-issued photo identification (KTP / Passport) to check in.
  • Early Check-in & Late Check-out: Subject to room availability and may incur additional charges. Late check-out past 18:00 WIB will be billed at the full daily rate.

2. Security Deposit & Payment

  • Full payment or a valid booking guarantee is required upon check-in.
  • A refundable incidental security deposit (cash or credit card pre-authorization) may be requested at check-in and refunded upon inspection at check-out.

3. Occupancy & Child Policy

  • Standard Occupancy: Maximum 2 adult guests per room.
  • Children Policy: Children aged 0–10 years stay free of charge when using existing bedding. Guests aged 11 years and above are considered adults and require an extra bed.
  • Extra Bed: Available upon request and subject to room space and extra bed fees.

4. Property Rules & Guest Conduct

  • Smoking Policy: Novelle Boutique Hotel is a non-smoking property. Smoking inside non-smoking guest rooms is strictly prohibited and subject to a deep cleaning fee.
  • Pet Policy: Pets are not allowed on the property premises.
  • Visitors & Quiet Hours: Unregistered visitors are not permitted in guest rooms after 22:00 WIB. Please maintain respectful noise levels to ensure comfort for neighboring guests.
  • Illegal Substances & Safety: Firearms, weapons, hazardous substances, and illegal drugs are strictly prohibited under Indonesian law. The hotel reserves the right to terminate a guest's stay without a refund for violations.

5. Guest Liability

  • Guests are held responsible for any lost room keys, intentional damage to hotel property, or missing fixtures during their stay. Charges will be added directly to the room folio.
  • In-room safety deposit boxes are provided. The hotel is not liable for loss of personal valuables left unattended in public areas or un-locked rooms.

Cancellation policy

Thank you for choosing Novelle Boutique Hotel. We understand that plans can change. Below is the detailed policy regarding room booking cancellations, modifications, and no-show conditions.
1. Flexible Rate / Standard Cancellation Policy

  • Free Cancellation: Cancellations made up to 24 hours prior to the check-in date (before 14:00 WIB on the day prior to arrival) will incur no penalty fee.
  • Late Cancellation: Cancellations made less than 24 hours prior to check-in will be subject to a cancellation fee equivalent to the first night's room charge (plus applicable tax and service charges).

2. Non-Refundable / Promotional Rates

  • Bookings made under "Non-Refundable," "Early Bird," or special promotion rate plans are 100% non-refundable.
  • In the event of a cancellation, modification, or no-show, the total cost of the reservation will be retained by the hotel and cannot be refunded or transferred.

3. No-Show Policy

  • If a guest fails to arrive on the scheduled check-in date without prior notice to the hotel:
    • The reservation will be marked as a No-Show.
    • The total reservation cost (or the first night's fee for multi-night standard bookings) will be charged to the guest or payment guarantee card.
    • Any remaining nights of the multi-night reservation will automatically be cancelled.

4. Booking Modifications & Date Changes

  • Request for changes to booking dates, room types, or guest names must be submitted at least 24 hours prior to check-in and are subject to room availability.
  • Rate differences may apply depending on room availability and seasonal rate changes.

5. Refund Process

  • Eligible refunds for direct online bookings will be processed back to the original payment method (Credit Card / Virtual Account / Bank Transfer) within 7 to 14 business days, depending on the issuing bank's processing cycle.
  • For bookings made via Online Travel Agencies (OTAs such as Agoda, Booking.com, Traveloka, or Tiket.com), cancellation requests and refunds must be processed directly through the respective platform.