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About us - Novelle Boutique Hotel, Jakarta
Novelle Boutique Hotel offers a comfortable and modern stay in the heart of Fatmawati, South Jakarta. Featuring a warm contemporary design, practical facilities, and a welcoming atmosphere, Novelle is an ideal choice for business trips, leisure stays, and extended visits.
Presentations
Terms of stay
Welcome to Novelle Boutique Hotel. To ensure a safe, comfortable, and pleasant experience for all our guests, please review our property policies below:
1. Check-in & Check-out Policies
- Check-in Time: From 14:00 WIB onward.
- Check-out Time: Until 12:00 WIB (Midday).
- Age Requirement: Guests must be at least 18 years old with valid government-issued photo identification (KTP / Passport) to check in.
- Early Check-in & Late Check-out: Subject to room availability and may incur additional charges. Late check-out past 18:00 WIB will be billed at the full daily rate.
2. Security Deposit & Payment
- Full payment or a valid booking guarantee is required upon check-in.
- A refundable incidental security deposit (cash or credit card pre-authorization) may be requested at check-in and refunded upon inspection at check-out.
3. Occupancy & Child Policy
- Standard Occupancy: Maximum 2 adult guests per room.
- Children Policy: Children aged 0–10 years stay free of charge when using existing bedding. Guests aged 11 years and above are considered adults and require an extra bed.
- Extra Bed: Available upon request and subject to room space and extra bed fees.
4. Property Rules & Guest Conduct
- Smoking Policy: Novelle Boutique Hotel is a non-smoking property. Smoking inside non-smoking guest rooms is strictly prohibited and subject to a deep cleaning fee.
- Pet Policy: Pets are not allowed on the property premises.
- Visitors & Quiet Hours: Unregistered visitors are not permitted in guest rooms after 22:00 WIB. Please maintain respectful noise levels to ensure comfort for neighboring guests.
- Illegal Substances & Safety: Firearms, weapons, hazardous substances, and illegal drugs are strictly prohibited under Indonesian law. The hotel reserves the right to terminate a guest's stay without a refund for violations.
5. Guest Liability
- Guests are held responsible for any lost room keys, intentional damage to hotel property, or missing fixtures during their stay. Charges will be added directly to the room folio.
- In-room safety deposit boxes are provided. The hotel is not liable for loss of personal valuables left unattended in public areas or un-locked rooms.
| Check-in | 14:00 |
| Check-out | 12:00 |
| Booking cancellation |
Welcome to Novelle Boutique Hotel. To ensure a safe, comfortable, and pleasant experience for all our guests, please review our property policies below:
2. Security Deposit & Payment
3. Occupancy & Child Policy
4. Property Rules & Guest Conduct
5. Guest Liability
|
Cancellation policy
Thank you for choosing Novelle Boutique Hotel. We understand that plans can change. Below is the detailed policy regarding room booking cancellations, modifications, and no-show conditions.
1. Flexible Rate / Standard Cancellation Policy
- Free Cancellation: Cancellations made up to 24 hours prior to the check-in date (before 14:00 WIB on the day prior to arrival) will incur no penalty fee.
- Late Cancellation: Cancellations made less than 24 hours prior to check-in will be subject to a cancellation fee equivalent to the first night's room charge (plus applicable tax and service charges).
2. Non-Refundable / Promotional Rates
- Bookings made under "Non-Refundable," "Early Bird," or special promotion rate plans are 100% non-refundable.
- In the event of a cancellation, modification, or no-show, the total cost of the reservation will be retained by the hotel and cannot be refunded or transferred.
3. No-Show Policy
- If a guest fails to arrive on the scheduled check-in date without prior notice to the hotel:
- The reservation will be marked as a No-Show.
- The total reservation cost (or the first night's fee for multi-night standard bookings) will be charged to the guest or payment guarantee card.
- Any remaining nights of the multi-night reservation will automatically be cancelled.
4. Booking Modifications & Date Changes
- Request for changes to booking dates, room types, or guest names must be submitted at least 24 hours prior to check-in and are subject to room availability.
- Rate differences may apply depending on room availability and seasonal rate changes.
5. Refund Process
- Eligible refunds for direct online bookings will be processed back to the original payment method (Credit Card / Virtual Account / Bank Transfer) within 7 to 14 business days, depending on the issuing bank's processing cycle.
- For bookings made via Online Travel Agencies (OTAs such as Agoda, Booking.com, Traveloka, or Tiket.com), cancellation requests and refunds must be processed directly through the respective platform.